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Borough of Wyomissing, in partnership with Tandem Mobility, has launched a new bike share program serving Wyomissing & West Reading.

 

With 18 bikes conveniently located at 4 locations, your next adventure starts now!

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HOW TO RIDE

GET STARTED
  • Download Movatic app & create rider profile (phone number required)

  • Enter payment method and accept terms (QR to video)]

RENT
  • Using Movatic app, scan QR code on bike

  • After rear wheel ring lock opens, remove cable lock

  • Stop at public bike racks during rental using in-app lock/unlock procedure

  • App may be closed during rental if desired

RETURN
  • Park at an approved bikeshare station

  • Press Lock icon in app to activate locking mechanism

  • Press tab on rear wheel lock to engage security ring (QR to video).

  • Insert cable lock to secure bike to station (Qr to video)

  • Press End Rental in app

  • Ring lock won’t open after rental started: Try using orange tab to manually release lock. Rotate wheel slightly so spoke is not pressing on lock mechanism

  • Ring lock won't close: May need to rotate wheel slightly to avoid hitting a spoke

  • Lock tab won't budge: Re-open app. Try entire return process again.
    Be patient as lock activates.

  • Cable lock is stuck: Try again. Give it a good jiggle.

  • When in doubt, close and re-open the app

TROUBLE?
STEP 1
STEP 2
STEP 3
TANDEM WEBSITE ICONS (1).png

HOW TO RIDE

GET STARTED
  • Download Movatic app & create rider profile (phone number required)

  • Enter payment method and accept terms

RENT
  • Using Movatic app, scan QR code on bike

  • After rear wheel ring lock opens, remove cable lock

  • Stop at public bike racks during rental using in-app lock/unlock procedure

  • App may be closed during rental if desired

RETURN
  • Park at an approved bikeshare station

  • Press Lock icon in app to activate locking mechanism

  • Press tab on rear wheel lock to engage security ring

  • Insert cable lock to secure bike to station

  • Check app for end rental survey and receipt

  • Ring lock won’t open after rental started: Try using orange tab to manually release lock. Rotate wheel slightly so spoke is not pressing on lock mechanism.

  • Ring lock won't close: May need to rotate wheel slightly to avoid hitting as poke.

  • Lock tab won't budge: Re-open app. Try entire return process again. Be patient as lock activates.

  • Cable lock is stuck: Try again. Give it a good jiggle.

  • When in doubt, close and re-open the app.

TROUBLE?
STEP 1
STEP 2
STEP 3
TANDEM WEBSITE ICONS (1).png

HOW TO BIKESHARE

COMING SOON

BROUGHT TO YOU BY

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SUPPORT

Need Help? 
 
Message us directly in the app or email us at support@tandem-mobility.com

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